How to refund an order?

Need to refund an online order for a customer? Learn how here.

Refunds can be processed through either the admin portal or the POS system. Please follow these guidelines for successful refunds:

Eligibility for Refunds

• Refunds are only applicable to online orders made through our website or mobile apps.

• Refunds can only be issued for orders that were originally paid by card.

   

  Refund Channels

  Refunds can be initiated using two methods:

• Admin Panel: For online orders, log in to the admin panel and navigate to the order in question. Look for the refund option, and follow the prompts to process the refund.

   
  

• POS System: If you are using the POS system, locate the original order in the system. Depending on your POS software, you should find a refund option there. Follow the on-screen instructions to proceed.

  

  Timing

• Please note that refunds are only possible if an invoice was not issued after the order was paid. If an invoice has been generated post-payment, the system will not allow refunds. If you encounter this situation, kindly contact our support team for assistance. They will guide you through the appropriate refund process. -

• Refunds vary in processing time based on when they are initiated:

  • If the refund is requested within 1 hour after the purchase, it will occur instantly. This is akin to a transaction revert, and the funds should appear in the customer's account promptly.

  • If the refund request is made 1 day after the purchase, please be aware that it may take up to 3-5 business days for the refund to be processed.