Once a refund has been approved, how long until the consumer sees the amount back into their account
Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up on your customer’s bank account.
Additional Information
- In some cases, the refund might be processed as a reversal, meaning the original payment will disappear from the account statement entirely and the balance will reflect as though the charge never occurred. If your customer does not see the refund after ten business days and they are still seeing the original charge on their bank statement, they should reach out to their bank for more information.
- With refund authorizations, customers may see a pending refund immediately on their bank statement, as opposed to the 5-10 business days.